P: (03) 9571 1404 266 Waverley Rd, East Malvern 3145
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“COVID Normal”update

Click here for COVID-19 FAQ

To our valued clients,

Thank you for your support.

Firstly, we would like to express our gratitude to our clients and the East Malvern community for your support and patience during this time.  We are very pleased to have moved to “COVID normal” restrictions.

We are continuing to enforce social distancing by maintaining the following guidelines:

  • Up to 4 clients will be allowed in the waiting room at one time.  Please be patient if our waiting room is full.
  • Only ONE ADULT may be in the consultation room, others may wait in the waiting room.
  • Consultation times remain at 20min per appointment
  • You will be asked to wait in the waiting room while a vet examines your pet with the assistance of one of our nurses
  • If you cannot come into the clinic or cannot organise a friend or family member to assist you, please organise a telemedicine (video) consultation.  You can call the clinic or book online HERE

For food, medication and over the counter orders:

  • We are now allowing people into the clinic to make or collect orders, subject to density requirements.  However, it would assist us greatly if you could pre-order any food or medications.
  • To make an order, call the clinic and pay over the phone, or go to our customer portal and order the products you require. Once we confirm our stock levels, you can pay via paypal, or over the phone.
  • For existing clients in the East Malvern area, we are offering FREE DELIVERY.

As usual, please abide by the following:

  • Use hand sanitiser on arrival and departure
  • Wear a mask over your nose and mouth at all times
  • Do not lean on or over the front counter and remain behind the marked lines.
  • Inform us on booking if you are at all unwell, are waiting on a test result, or isolating.

Any questions?  Feel free to contact the clinic on 9571 1404

If we continue to work together, we can continue caring for your furry family members.  We thank you again for your understanding and your patience.

The East Malvern Veterinary Clinic team