P: (03) 9571 1404 266 Waverley Rd, East Malvern 3145
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COVID-19 Update 30 May

Click here for COVID-19 FAQ

To our valued clients,

Thank you for your support.

Firstly, we would like to express our gratitude to our clients and the East Malvern community for your support and patient during this time.

As the state’s restrictions ease, we are happy to announce that we will be able to slowly ease ours as well.

From June 1st the following appointments can be booked:

  • Nail trims, anal gland expressions and minor grooming
  • Dog baths – whilst our hydrobath is still closed to the public, you may book a bath to be performed by one of our staff members
  • All routine appointments, vaccinations and routine surgeries that may have been delayed can now go ahead.  If you have been placed on a waiting list we will be in contact with you as soon as possible to arrange an appointment for your pet.

We are continuing to enforce 1.5m social distancing by maintaining the following guidelines:

  • We will not allow anyone into the clinic without an appointment for their pet
  • Only ONE ADULT may bring a pet in for a consultation
  • Consultation times remain at 20min per appointment
  • Pets will be removed from the consultation room to examine them with the assistance of our nurses.
  • If you cannot come into the clinic, or cannot organise a friend or family member to assist you, please organise a telemedicine (video) consultation.  You can call the clinic or book online HERE
  • If your pet is due for vaccination or other routine checks and you are not sure if you should bring them in, please call the clinic as we can only give advice on a case-by-case basis.

For food, medication and over the counter orders:

  • Do not come into the clinic to place orders.  If you are collecting a pre-organised order, please call the clinic and we will bring it to the front of the clinic or to your car.
  • To make an order, call the clinic and pay over the phone, or go to our customer portal and order the products you require. Once we confirm our stock levels, you can pay via paypal, or over the phone.
  • For existing clients inthe East Malvern area, we are offering FREE DELIVERY.

As usual, please abide by the following:

  • Use hand sanitiser on arrival and departure
  • Do not lean on or over the front counter and remain behind the marked lines.
  • Inform us on booking if you are at all unwell, have returned from overseas within the last 14 days, or you have had contact with a confirmed COVID-19 case

Any questions?  Feel free to contact the clinic on 9571 1404

If we continue to work together, we can continue caring for your furry family members.  We thank you again for your understanding and your patience.

The East Malvern Veterinary Clinic team