P: (03) 9571 1404 266 Waverley Rd, East Malvern 3145
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COVID-19

Update 25 March

We are currently OPEN and are still be able to see your pets. If this changes we will endeavour to contact as many of our clients as possible and make announcements via social media, text and email.

At East Malvern Veterinary Clinic, we are now are offering:

·         Telemedicine (video consultations)

·         Drop off consultations

·         Click & collect and Home Delivery including pet food, heartworm, flea and worming treatments, and prescription medications

Please call the clinic on 9571 1404, or go to our online portal www.emvc.ezyvet.com/customers/portal to make an appointment, or order supplies.

If you’re not sure what type of appointment suits you best, please call to discuss with our staff.

 

  • We ask that no more than FOUR customers be in the building at one time. If you are uncomfortable entering the clinic, please call us from your car when you arrive to speak to a staff member.
  • Where possible avoid bringing more than one human into the clinic for your pet’s appointment.
  • Continue to use hand sanitiser when entering and leaving the building.
  • Our hydrobath and puppy school program are temporarily unavailable.
  • If you are feeling unwell with any potential symptoms of COVID19, cold or flu or you have been exposed to someone with COVID19 in the past 14 days please postpone non-essential vet visits. Routine appointments for vaccinations can be postponed for 14 days without any health implications for your pet. If your pet needs to be seen more urgently then we ask that you inform us about your health prior to booking an appointment or coming to the clinic.

This may mean we need to lock the door and ask you to ring when you arrive.   If you have been in contact with a case of COVID-19 or are otherwise unwell with a respiratory illness (regardless of whether you have been diagnosed with a non-coronavirus illness), you will not be allowed to enter the clinic.

We have had to tighten our protocols to ensure we are able to protect our staff, and most importantly, stay open for the health and well-being of our patients.

To all our valued clients,

As we find ourselves in uncertain times with the current situation, we would like to ensure the community that we take the health & well being of our patients, clients and staff very seriously.  We always maintain high standards of cleanliness and disinfection in our waiting room, consultation rooms and hospital, however there is no room for complacency, and we are constantly updating protocols as new information comes to hand.
Our staff are washing hands or using sanitiser before and after every patient and client interaction and will not be working if they are unwell.

Please click here for frequently asked questions about pets and COVID-19

We are asking all clients to follow the following guidelines:

  • If you are unwell, isolated, or experiencing symptoms of fever, shortness of breath, coughing, runny nose or sore throat and your pet needs to be seen, please give us a call and advise that you are unwell or isolated. We will determine over the phone if your pet needs to be seen and ask that a friend or family member brings your pet in instead.
  • We are implementing social distancing measures as much as possible and ask that you keep a 1.5m distance between yourself and other clients in the waiting room, always have your dog on a lead and your cat in a cage.
  • We are asking clients to use hand sanitiser when arriving and leaving the clinic.
  • Stand back from the front counter and avoid touching the counter if possible.
  • If you need to cough or sneeze, please cover your face with your elbow and immediately use the hand sanitiser.
  • If possible, only have one person come to appointments.

Medication and Prescription food
We have been experiencing far higher than normal requests for food and medication. Whilst there is no indication that there will be a shortage of pet food or medications, it is prudent to have a two-week supply of food and medication for your pet in case of self-isolation. We request that you ring ahead as we have limited shelf space, especially for food, so we are ordering from suppliers on a daily basis.

We sincerely appreciate your understanding and will keep you informed as the situation unfolds.  There are many scenarios that may occur including closure of the clinic, restrictions in staff levels, and disruptions in supply of food or medications and we don’t know how things will change in the future.

Warm regards,

Nick, Lydia & the entire team at East Malvern Veterinary Clinic